FAQs
(Operated by NOVARI PARTNERS LLC)
Q1. Will sales tax be collected on my order?
No, you won’t be charged sales tax at checkout — we cover all applicable taxes on your behalf.
The price you see is the final price you pay, with no additional tax added.
Q2. Does Novari Bullion ship internationally?
Yes, we ship internationally to select countries. For eligibility and shipping details, please contact our support team.
Q3. What currency are the website's prices listed in?
All prices on our website are listed in United States Dollars (USD).
Q4. How will my order from Novari Bullion be shipped?
All orders are packaged securely with the utmost care. Shipments are fully insured except for addresses outside our shipping policy coverage. Packages are shipped discreetly, and the return address may appear under a business alias to protect customer confidentiality.
Q5. Do you have any information for new investors?
Yes. We encourage new investors to educate themselves on precious metals investing. Our support team is happy to provide guidance and educational resources.
Q6. Can I purchase precious metals inside my IRA?
Yes, Novari Bullion supports purchasing eligible precious metals within an IRA. Please contact us to learn more about IRA-eligible products and requirements.
Q7. Can I change my order after it has been placed?
Once your order is placed, it cannot be changed. Please review our Terms of Use for full details.
Q8. How much do you charge for shipping?
We offer free standard shipping on all orders. Every shipment is fully insured for your protection.
International shipping rates vary based on destination and order size — please contact support for detailed information.
Q9. Can I combine previously placed orders to lower my shipping cost?
Unfortunately, orders cannot be combined once placed, as our fulfillment process is automated.
Q10. Can I cancel my order after it has been confirmed?
Orders cannot be canceled after confirmation without incurring cancellation charges and possible market loss differentials. Please refer to our Terms of Use for complete details.
Q11. Do you accept trade-ins or offer buyback services?
Yes. Novari Bullion offers competitive buyback pricing on products we sell. Please contact our bullion team to discuss current buyback rates.
Q12. Can I pick up my order in person to save on shipping?
No. We do not offer local pickup. Our corporate office is for administrative and payment processing purposes only and is not a physical retail or pickup location.
Q13. Is Novari Bullion required to report transactions to any government agency?
Yes. We comply with all applicable federal and state reporting requirements, including IRS Form 8300 for qualifying transactions and relevant buyback reporting obligations.
Q14. Do you offer storage of precious metals?
Yes. We provide secure, segregated depository storage solutions at competitive rates. Please contact us for available storage options.
Q15. What are the hours of operation for live assistance?
Monday–Thursday: 8:00 AM – 8:00 PM (ET)
Friday: 8:00 AM – 6:00 PM (ET)
Q16. What if my package has missing or damaged items?
If your package arrives with missing or damaged items, please take clear photos of all packaging, contents, shipping label, and invoice.
Contact us within 3 business days and do not discard any packaging until the issue is resolved.
📧 support@novarillc.com
📞 +1 917 993 7967
Q17. How long will my order take to arrive once I receive tracking?
Orders typically arrive within 5–10 business days from the shipment date. Delivery times may vary due to carrier service levels, holidays, or weather conditions.
Q18. What carriers are used for shipping?
We use fully insured services from USPS, UPS, and FedEx. Tracking details are emailed once your order ships, and signature confirmation may be required for certain orders.
Q19. Will my package require a signature?
Not all shipments require a signature; however, all orders are fully insured. If you prefer signature confirmation, please contact customer support prior to shipment.
Q20. The website appears broken or I cannot complete checkout. What should I do?
Try clearing your browser cache and cookies. VPNs, ad blockers, or security extensions may interfere with checkout functionality. Temporarily disabling them may resolve the issue.
Q21. Where is Novari Bullion located?
Novari Bullion is operated by:
NOVARI PARTNERS LLC
30 N Gould St ste r
Sheridan, Wyoming 82801
United States
Filing ID: 2025-001839783
This address is for corporate and administrative purposes only. We do not accept in-person deliveries, returns, or pickups at this location.